Refund policy

Returns & Refund Policy

At Akara Labs, we take pride in the precision and quality of our camera accessories. If you are not entirely satisfied with your purchase, we are reasonable and here to help.

1. The "Cooling Off" Period

In accordance with UK and EU Consumer Contracts Regulations, you have the right to cancel your order:

  • Notification: You have 14 days from the date you receive your items to notify us of your intent to return.
  • Return Window: Once you have notified us, you have a further 14 days to send the items back.

2. Return Conditions

To be eligible for a refund, your item must be in the same condition that you received it:

  • Base Protector: Must be unapplied and on the original backing paper. Once a protector has been peeled or applied to a camera, it is no longer eligible for return.
  • Encoder Kits: All components (including pens) must be unused and sealed.
  • Packaging: Items must be returned in their original packaging.

3. How to Start a Return

To start a return, please contact us at contact@akaralabs.com with your order number.

If you return is accepted, please use the following format:

Akara Labs
RMA# (insert your order number here)
38 Marland Fold, 
Rochdale,
OL11 4RF,
United Kingdom.

4. International Returns & Customs

Returns from outside the UK (EU, USA, and Rest of World) require specific handling:

  • Return Shipping: The cost of return shipping is the responsibility of the customer unless the item is proven defective.
  • Customs Marking: You must mark the package clearly as "RETURNED GOODS - RELIEF CLAIMED" on the customs declaration.
  • Refused Shipments: If a shipment is refused by the customer because of local VAT/duty charges, the cost of return shipping and any "return-to-sender" fees charged by the courier will be deducted from your final refund.
Scenario Who pays shipping? Refund Type
Changed mind Customer Full item price (excluding original shipping)
Defective/Faulty Akara Labs Full price + original shipping
Refused Customs Customer Item price minus return courier fees

5. Damaged or Defective Items

Please inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately. We will evaluate the issue and make it right via a replacement or full refund. You may be asked to destroy the faulty item and provide proof in order to be eligible for a replacement.

6. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, the refund is processed automatically to your original payment method.
  • Please note that banks and credit card companies can take 5–10 business days to clear the funds into your account.